We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition that you received it, unused, with tags, and in its original packaging, for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at the address canaveralproductoslatinos@gmail.com

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any inquiries about returns, you can contact us at the address canaveralproductoslatinos@gmail.com

Damages and Issues

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.

Returns will be accepted if the damage to the product, if any, was caused by the carrier and not by the buyer.

Returns will not be accepted if the product has a different image from that of the online store photo, as long as it is the same product.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure you get what you are looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day reflection period of the European Union

Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need for justification.

As in the previous case, the item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds

We will inform you when we have received and inspected your return and will let you know if the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 working days. Remember that the bank or credit card issuer may take some time to process and make the refund effective.

If more than 15 working days have passed since we approved your return, please contact us at the address canaveralproductoslatinos@gmail.com

If your order does not arrive on time, contact us to arrange the return or refund.